Frequently Asked Questions &

What to Expect While Working With Me

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I've booked a free Compatibility Call, now what?

Hooray, the hard part is done! Now let’s see if we’ll make a good fit. After you’ve booked your call, you’ll receive either a Zoom link or a Skype invite (depending on your response during the booking process) within 24-48 hours prior to our call. During our chat we’ll go over who you are, what your business is about, what your goals for your design and branding project are, and who I am and what working with me is like.

If we decide we go together like bread and butter, and you’re interested in moving forward, I will email you an official proposal for you to choose your package from. Once you’ve selected your package, I’ll email over the contract and the non-refundable deposit to get the project started. Boom! It’s as easy as that.

Do you offer Branding & Design combo packages?

I do! If you’re interested in both simply let me know during our Compatibility Call and I’ll make sure your proposal has the right options for you and your business.

Do you offer payment plans?

I do not, but project fees are split into three payments:

  1. 50% of total project cost non-refundable deposit due up front
  2. 25% of total remaining balance will be billed halfway through the project or 3-4 weeks after the start date, whichever comes first
  3. 25% remaining balance will be billed at the completion of the project
What forms of payment do you accept?

I accept the following:

  • Credit Cards
  • PayPal
  • Venmo
  • Square
If we don't use up my entire Strategy Session, can I reschedule the rest?

Definitely, but I do want to be transparent and recommend that you set up your schedule to complete the Strategy Session in the allotted time frame as sometimes it can be a little more difficult to start, stop and start up again at a later time. However, I totally get that shit comes up and sometimes you gotta do what you gotta do. If that’s the case, just let me know and we’ll work something out. 🙂

What is your project turn-around time?

Please keep in mind every project is different and timelines can vary depending on how quickly a client can get me his or her assets, but below are my “standard” project time frames.

  • Branding Only
    • 2 – 4 Weeks
  • Template Websites
    • 3 – 8 Weeks
  • Templates & Branding
    • 4 – 8 Weeks
  • Custom Websites
    • 4 – 12 Weeks
  • Custom Websites & Branding
    • 6 – 12 Weeks
Do your packages come with hosting and a domain?

Yes, my custom website packages do if needed. If you’re in need of either hosting or a domain, but your package doesn’t include it, just let me know during our Compatibility Call and I’ll be sure to include it in your custom proposal.

What do you mean by "content" & "copy"?

Content is the actual stuff on your website, i.e. the words, text, photos, videos, etc. all make up the content of a website. Copy refers to the actual words and text of a website.

What if I need help coming up with my content?

I want to be super transparent here as I am not a business coach. However, I would be more than happy to help point you in the direction of how to get started with creating your content. If you need photos, we can discuss some great free or premium stock photo options. If you’re in need of help writing your copy, I can either help set you up with a copywriter, or we can discuss some great free tools and resources out there to help you write your own.

Please keep in mind that although I’m beyond happy to help, it is still your job to do the work. It is your job to follow through with whatever actions we decide to move forward with when creating your content. I’ll be here the entire way to answer your questions and guide you down the right path, but like I’ve said before, this is a team effort and you’ll be required to pull your own weight.

If you want to be successful by design, you’ve come to the right place.

Get your free Small Biz Survival Guide now!

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